How PayFit saves 2,100 days a year and keeps 350 employees on the same writing standard

Before MerciApp, PayFit was using several tools. Snippets were managed in one tool, corrections in another. Maintaining a consistent standard across hundreds of agents and thousands of messages was challenging.

Non-native teams spent too much energy on form. Endless reviews, phrasing doubts, and constant corrections made scaling quality feedback difficult.

“If I had to pick one word for the experience, it would be serenity.”

Angélique, Tool enabler @PayFit

The goal was clear. Unify tone and language level without adding friction to daily work.

Deployment was simple. The extension was installed, integrated into onboarding, and quickly adopted by both internal teams and the BPO. Day to day, this meant less time second-guessing and more consistent responses across the team.

Payfit needed a solution that solved two problems at once: ensure high-quality writing and standardize recurring responses. Enter MerciApp. It corrects grammar and spelling, maintains brand tone, and delivers snippets that save time across teams.

The rollout was straightforward. PayFit was guided through migration from their previous tool, snippet deployment, and initial fine-tuning. The goal was immediate usability with no disruption to workflows or tools.

“It reduces our teams’ mental load, gives confidence in their responses, and helps them phrase messages correctly.”

Angélique, Tool enabler @PayFit

With MerciApp, agents can:

• Use one tool for everything – corrections and standardized responses in one place.
• Keep tone and quality consistent – across all agents, internal or BPO, native or non-native.
• Resolve requests faster – fewer back-and-forths and quicker replies.
• Scale recurring responses – snippets aligned with the knowledge base.
• Focus on what matters – content and customer support, not formatting.
• Manage quality at scale – simpler oversight without relying only on manual reviews.

Correct

Spelling, grammar, and syntax stay professional, which is especially helpful for teams that include non-native speakers.

Transform

Rewrites messages for clarity, smoothness, and consistent brand tone, instantly and effortlessly.

Expand

Insert standardized snippets right where you write. Pre-made answers from the knowledge base make responses faster and more consistent across the team.

On a team this large, the impact is immediate. Responses are more consistent, and teams can focus on helping customers instead of worrying about phrasing

Measurable gains

• 5 hours 20 minutes saved per user per week
• 2,100 days of time recovered across the company over a year
• Fewer manual corrections: the quality team focuses on coaching and continuous improvement, not endless reviews

Daily workflow transformed

• Uniform responses across the team: less friction, fewer back-and-forths
• Faster, more confident agents, especially non-native speakers who gain confidence in every message.
• Natural adoption – MerciApp is now the go-to tool for every interaction, even internally.

MerciApp in 3 words ?

“It’s become more than a reflex… it’s become second nature.”