MerciApp for Customer Success teams
Transform every customer interaction into an opportunity with MerciApp, your partner for impeccable writing.
Great relationships start with great writing.
Customer Success and Support teams spend nearly 43% of their time writing:
Customers see your writing before anything else. Make every word count!
Avoid the pitfalls of bad writing
Professionalism & trust at stake
Every typo is a chips away at your professionalism. Keep your customers’ confidence high with error-free writing.
Misunderstanding and delayed resolutions
Poorly written messages can create confusion and slow you down. Ensure every message is understood right away to resolve issues faster.
Frustrated, unsatisfied customers
Vague or sloppy writing can frustrate customers. Keep satisfaction high with clear, precise messaging.
Damaged brand image
Frustration and confusion hurt your brand. Keep clients happy and protect your reputation.
Customer friction and loyalty
Don’t lose upsell and cross-sell opportunities. Keep clients loyal with clear, confident communication
Loss of productivity
Unclear writing slows your team down. Communicate clearly and keep productivity high.
Save serious time
Key challenges
Focus on what really matters in Customer Success
Here’s what you can improve with MerciApp on board.
Resolve more, faster
Handle more tickets in less time with error-free writing and clear communication.
→ Average Resolution Time (ART)
→ Mean Time to Resolve (MTTR)
→ First Contact Resolution Rate (FCR)
Happier customers, higher scores
With stronger credibility and faster resolutions, you’ll drive higher customer satisfaction at every touchpoint.
→ CSAT (Customer Satisfaction Score)
Increase customer engagement
Proactive outreach combined with clear, consistent communication ensures customers get the most out of your product.
→ Product adoption rate
→ DAU / WAU / MAU
Strengthen customer loyalty
When customers trust your ability to reply quickly and effectively they’re far more likely to stick around.
→ Retention rate
→ Churn rate
Turn customers into advocates
Deliver exceptional experiences and your customers will naturally become promoters of your brand.
→ NPS (Net Promoter Score)
Grow revenue
Clear, persuasive communication unlocks upsell and cross-sell potential. Confident customers buy more.
→ Expansion revenue
Integration
MerciApp integrates everywhere you work
Our assistant connects seamlessly with 10,000+ tools, including the ones Customer Success teams rely on every day.
Email & Messaging Apps
Gmail
Outlook
Front
Messenger
Livechats & Chatbots
Intercom
Gorgias
iadvize
Drift
OLARK
CRISP
Ticket Management
zendesk
Freshdesk
Kayako
Help Scout
Happyfox
Diabolocom
Knowledge Bases
Freshdesk
Confluence
zendesk
Helpjuice
Document360
Intercom
CRMs
Salesforce
DYnamics 365
HUBSPOT
Pipedrive
Oracle
ZOHO CRM
And thousands more apps and tools supported.
Features
Features that make a real difference
A corrector you can actually count on
From simple typos to tricky grammar, MerciApp catches everything.
Crystal-clear messages thanks to built-in style optimization
Error-free writing is great. Writing that customers instantly understand is even better! Don’t let style or clarity issues hold you back.
A shared dictionary to keep messaging on-brand
Got industry-specific language that gets corrected nonstop? A shared dictionary locks in the right terms for everyone.
Insights that help you improve
Track exactly how much time MerciApp saves your team each day. See individual trends, spot common mistake patterns, and help your team level up.
MerciApp is not just a spell checker, it is a true writing assistant. As part of our customer support activities, it helps us optimize our productivity and the quality of our writing.
Steeve Brygo
Digital Project Manager, Digital Transformation, Change Management at Armatis