22 min
saved per agent per day on writing and editing
100% of profiles
usable, even with weaker spelling skills
-30% AHT
reduction in AHT (Average Handling Time)
The challenge
Our solution
Armatis supports its partners across the entire customer experience with one expectation : every written interaction mus reflect the brand’s professionalism. In an outsourced environment, written quality is a non-negotiable.
MerciApp quickly became a discret day-to-day writing assistant: a simple, integrated tool that corrects, guides and speeds up writing without agents having to give it a second thought.
The Challenge
Flawless quality, easier hiring, higher productivity
Before MerciApp, Armatis faced three major challenges:
Mistakes and typos slipping through the net
Even after review, some mistakes still got through. In an outsourced environment, it’s the client’s brand that takes the hit.
Time-consuming manual checks
Every message had to be double-checked before sending. Across hundreds of agents and thousands of daily interactions, formatting and errors were draining productivity.
Hiring limited by spelling requirements
Strict language requirements reduced the pool of eligible candidates, slowing down recruitment and making it harder to meet client needs.
The goal was clear: eliminate errors, save time and expand hiring, without compromising perceived quality.
“MerciApp helped us eliminate errors and make writing easier for our team. It also lets us hire talented agents we might have overlooked before, which makes our whole process smoother.”
Steeve Brygo, Digital Project Manager @Armatis
Our solution
An assistant for faster, smarter writing
Armatis were looking for a solution that catch any mistakes, streamline the writing process and lighten the load for their teams. MerciApp became that assistant: automatic corrections, contextual guidance and instant time savings.
The rollout was seamless: integrated into existing tools, adopted quickly, with visible impact from the first weeks.
MerciApp in 3 words
Simple, fast, effective.
How MerciApp helps agents every day:
- Focus on what matters: less mental load on form, more energy for helping customers..
- Write error-free: smart autocorrect that catches sloppy mistakes.
- Learn and improve: in-app explanations for grammar, phrasing and style.
- Enhance messages: context-aware synonym suggestions for smoother writing.
A major HR win : Armatis can now hire candidates with strong core skills such as listening, empathy and responsiveness, even if their spelling isn’t perfect. MerciApp fills in those gaps, making hiring easier and onboarding faster.
Correct
Zero mistakes, guaranteed credibility. Advisors write with confidence, without fear of careless errors. Quality remains consistent, message after message.
The Result
Time Saved, Quality Guaranteed, Hiring Streamlined
In an outsourced customer service center, the impact is immediate: less time spent on form, faster response times, and consistent quality that protects partner brands.
Measurable Results
- 22 minutes saved per agent per day on writing and proofreading
- 30% faster average handling time for quicker resolutions and happier customers
- Credibility ensured: Zero errors slip through, maintaining a strong brand image for Armatis clients.
“MerciApp is more than a spellchecker. It’s a true writing assistant. In our customer support operations, it helps us boost productivity and maintain high-quality communications.”
Steeve Brygo
Digital Project Manager
In short: why Armatis chose MerciApp
- Error-free guarantee: Smart autocorrect that catches careless mistakes
- Instant time savings: 22 minutes per agent per day and 30% reduction in AHT.
- Built-in learning: In-app explanations help teams improve as they write.
- Easier hiring: Expanded talent pool, zero compromise on perceived quality.
- All-in-one writing assistant: Corrections, guidance, and context-aware synonyms.
Change the way your teams writes
Join the thousands of users leveling up their writing with MerciApp.
Download our free extension and transform the way you write starting today.
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