Expand
Expand inserts your key messages instantly.
With Expand, your team stops retyping the same thing over and over. More speed, more clarity, more consistency all thanks to one single shortcut.
Join the 350,000 pros already using Expand
Déjà vu?
The same message typed out. Again. And again. And again.
Save 6 days a year by automating the 10% of messages that clutter your workflow.
One snippet to rule them all
Standardise recurring tasks
3 effortless steps. 0 friction. Complete adoption.
Set up your snippet effortlessly
Trigger it instantly with a keyword
Share it with your team in one click
Keep everyone in sync
Assign rights by role
Global updates: edit one snippet, update the whole team.
Track usage by snippet, by user, by team
MerciApp has brought real consistency to our communications. All our agents now respond with the same high quality, whether they’re based in France or anywhere else in the world.
Loïc Dhallenne
Team lead Tool and Knowledge @Payfit
Nos équipes Customer Success gagnent un temps précieux chaque jour, tout en communiquant avec plus de clarté et de professionnalisme en interne comme avec nos clients. Un vrai levier de productivité et de qualité pour PayFit.
Angélique Escobar
Tool enabler @Payfit
Integration
Expand works where you do
No copy-paste. No extra apps. Just hit a shortcut and go.
Level up your team’s writing
See why 350k+ people trust MerciApp to power their writing. Add our free extension today and never look back.
Add to Firefox
Add to Chrome 
Add to Edge Expand adapts to every role and every team, from 2 to 1,000 users.
Customer support
Balance speed with quality. Expand lets your team send clear, consistent, polished messages, even when things get hectic.
Measurable drop in ART thanks to standardized, ready-to-send messages.
Customer Success
Onboarding, follow-ups, check-ins… Deliver a smooth, consistent experience at every single touchpoint.
Amélioration du CSAT via des messages plus clairs, personnalisés et fidèles à votre image de marque.
Sales / BizDev
No more rewriting the same pitches or closing sequences. Your sales teams save time while keeping messages sharp and impactful.
Cut your sales team’s writing time in half with ready-to-go, contextualized messages for every step of the funnel (outreach, emails, marketing copy, CRM and more). Watch productivity soar and deals close faster.
Editorial / Communication
Recurring messages are no longer a headache. Expand lets you send out flawless, on-brand messages in a matter of clicks.
Save time publishing thanks to ready-to-use dynamic snippets
HR / Management
Say goodbye to endlessly copy-pasting the same HR replies. Policies, reminders, onboarding mails…everything is on-point and ready to drop in.
Faster HR content production time thanks to snippets validated and shared across the team.
Centralized, approved and shared messages mean every team is on the same page, and using the same voice.
How it works
Don’t repeat it. Just snippet.
Features
Our competitive edge at a glance
|
Expand |
What makes it different |
|---|---|
|
Easy set-up |
Configure your text and set up a trigger like “;hello-support” |
|
Dynamic & customizable |
Add variables, signatures, translations and more… |
|
Team snippets |
Build and share a common library for the whole team |
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Controlable & scaleable |
Update one snippet, and its updated for everyone |
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Works everywhere |
Works across all tools, no complex integrations |
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Secure and GDPR-compliant |
Encrypted data, no tracking, 100% private |
FAQ
The answers to all your questions.
Yes Slack, Gmail, Notion, Hubspot, Zendesk… One shortcut that works everywhere.
Absolutely. You can add variables, dynamic fields and signatures or even adapt the snippet’s tone.
Yes. You can centralize, rollout and update team snippets from one single space.
Expand isn’t just another personal gadget, it was built for professional use: stable, easy-to-use and manageable at scale.
In France on our private cloud. Your data is never analyzed, used or sold.
Yes. No data exploitation. No leaks. No gray areas.